FREE & EASY all the time!
Does your Fayettechill gear not fit? Need a different size or color? We will be glad to exchange or refund your items for free for all domestic orders within 30 days of delivery. Items must be in unworn, unwashed condition with original tags attached.
Simply visit our Online Returns and Exchange page.
How can I return/exchange my Fayettechill Gear?
Simply visit our Online Returns and Exchange page. Are you local to Fayetteville? You can also come to our Basecamp Store at 205 W. Dickson St. Fayetteville, AR.
How long does the process take?
Typical turnaround time for returns/exchanges is about 1-2 weeks once we receive the item(s) at our warehouse. (During the Holiday Season, it could take up to 1 month) For faster turnaround, please use an expedited shipping service and shoot us an e-mail at firstname.lastname@example.org. We will do our best to accommodate your request.
If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt and confirmation of their condition. Items must be in original condition and must be returned within 30 days of purchase. After 30 days we can exchange the item for another Fayettechill item. Shipping charges are non-refundable. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue credit to Fayettechill.
What if my gear is damaged?
If any of your gear comes defective or damaged, we will be happy to get you a non-damaged item. If the gear is damaged from normal wear and tear, we can help you get a new item with a fair price. Simply visit our Online Returns and Exchange page to begin the process.
What if I bought Fayettechill at a different store?
If you have purchased Fayettechill through a retailer, check the store's return policy. Most retailers honor returns and exchanges. If there is a problem, feel free to contact us at email@example.com and we will do our best to help.
- Items purchased online may be returned or exchanged by mail or in-store with our Customer Service team
- For a full refund returns must be made with the original receipt or packing list and merchandise must be in its original condition within 30 days.
- Returns by mail without a receipt or packing list require an order number, name and address.
- Shipping & Handling fees are non-refundable unless an item is damaged or defective.
- All sales items are final
- Feel free to call the Fayettechill line at (844) 244-6790