FREE & EASY all the time!
Does your Fayettechill gear not fit? Need a different size or color? We will be glad to exchange or refund your items within 30 days of delivery. Items must be in unworn, unwashed condition with original tags attached.
Fill out the included return form, place your item back into the original packaging, and attach the included Fedex return label. Securely seal the package and drop off at your nearest Fedex location. More detailed instructions are included on the back of the label.
How can I return/exchange my Fayettechill Gear? Fill out the included return form, place your item back into the original packaging, and attach the included Fedex return label. Securely seal the package and drop off at your nearest Fedex location. More detailed instructions are included on the back of the label. Are you local to Fayetteville? You can also come in our Basecamp Store at 205 W. Dickson St. Fayetteville, AR and ask for Kevin! He will get your return process started.
How long does the process take? Typical turnaround time for returns/exchanges is about 1-2 weeks once we receive the item(s) at our warehouse. (During the Holiday Season, it could take up to 1 month) For faster turnaround, please use an expedited shipping service and shoot us an e-mail at firstname.lastname@example.org. We will do our best to accommodate your request.
Returns and exchanges may be sent to:
Attn: Returns/ Exchanges
Fayettechill Clothing Company
1725 S. Smokehouse Trail
Fayetteville, AR 72701
If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt and confirmation of their condition. Items must be in original condition and must be returned within 30 days of purchase. After 30 days we can exchange the item for another Fayettechill item. Shipping charges are non-refundable. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue credit to Fayettechill.
What if my gear is damaged? If any of your gear comes defective or damaged, we will be happy to get you a non-damaged item. If the gear is damaged from normal wear and tear, we can help you get a new item with a fair price.
What if I bought Fayettechill at a different store? If you have purchased Fayettechill through a retailer, check the store's return policy. Most retailers honor returns and exchanges. If there is a problem, feel free to contact us at email@example.com and we will do our best to help.
o Items purchased online may be returned or exchanged by mail or in-store with Kevin.
o For a full refund returns must be made with the original receipt or packing list and merchandise must be in its original condition.
o Returns by mail without a receipt or packing list require an order number, name and address.
o Shipping & Handling fees are non-refundable, unless an item is damaged or defective.
o Feel free to call the Fayettechill line at (844) 244-6790