Update to Return Policy
Starting September 1, 2021 we will no longer be able to offer free returns on our sunshade hats (Hoff, Lajitas, and Boquillas). We are happy to exchange or return these styles for a refund, however, we can no longer cover the cost of return shipping. You can still place your return request like normal to get your label, but upon refunding your order we will subtract $15 to cover the shipping cost. (Average shipping on sunshades is $17-$22). This applies to sunshade hats only. We are still offering free returns on all other eligible merchandise. We appreciate your understanding and can't thank our customers enough for the love that's been shown to our sunshade hats.
How can I return/exchange my Fayettechill Gear?
Does your Fayettechill gear not fit? Need a different size or color? We will be glad to refund or exchange your full priced items for free for all domestic orders. Returns/exchanges must be made within 30 days of delivery. Items must be in unworn, unwashed condition with original tags attached. Simply visit our Online Returns and Exchange page. All sale items are final.
Products that are listed as Sale / Final Sale online or were purchased during our semi-annual sales, are not eligible for returns or exchanges. This includes returns for store credit and exchanges of any kind, be it size, color or style. There are no exceptions.
Unfortunately we are not able to offer free returns or exchanges on any international orders.
How long does the process take?
Upon arrival of your return, it will take 1-2 business days for us to process your refund or exchange. Refunds may take 3-5 business days to show in your bank account. If you are exchanging an item, you will receive a new email confirmation when the exchange has been placed.
If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt and confirmation of their condition. Items must be full priced, in original condition, and must be returned within 30 days of purchase. Shipping charges are non-refundable. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue credit to Fayettechill.
What if I bought Fayettechill at a different store?
If you have purchased Fayettechill through a retailer, check the store's return policy. Most retailers honor returns and exchanges. If there is a problem, feel free to contact us at email@example.com and we will do our best to help.
*The fine print*
- Items purchased online may be returned or exchanged by mail.
- For a full refund returns must be made with the original packing list and merchandise must be in its original condition within 30 days.
- Returns by mail without a packing list require an order number, name, and address.
- Shipping & Handling fees are non-refundable unless an item is damaged or defective.
- Route Shipping Insurance is nonrefundable.
- All sales items are final.
- Feel free to email us at firstname.lastname@example.org.