How can I return/exchange my Fayettechill Gear?
Does your Fayettechill gear not fit? Need a different size or color? We will be glad to refund or exchange your full priced items for free for all domestic orders. Returns/exchanges must be made within 30 days of delivery. Items must be in unworn, unwashed condition with original tags attached. All sale items are final. Go here to begin your return/exchange: https://returns.fayettechill.com/
Products that are listed as Sale / Final Sale online or were purchased during our semi-annual sales, are not eligible for returns or exchanges. This includes returns for store credit and exchanges of any kind, be it size, color or style. There are no exceptions.
Unfortunately we are not able to offer free returns or exchanges on any international orders or sunshade hats (Hoff, Lajitas, and Boquillas).
How long does the process take?
Upon arrival of your return, it will take 3-5 business days for us to process your refund or exchange. Refunds may take 3-5 business days to show in your bank account. If you are exchanging an item, you will receive a new email confirmation when the exchange has been placed.
If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt and confirmation of their condition. Items must be full priced, in original condition, and must be returned within 30 days of purchase. Shipping charges and shipping insurance are non-refundable. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue credit to Fayettechill.
What if I bought Fayettechill at a different store?
If you have purchased Fayettechill through a retailer, check the store's return policy. Most retailers honor returns and exchanges. If there is a problem, feel free to contact us at email@example.com and we will do our best to help.