DO YOU CHARGE SALES TAX?

Tax is applied to orders in the state of Arkansas.

WHAT IS THE STATUS OF MY ORDER?

Domestic orders typically take two business days to process. Please anticipate longer processing times around holidays and sales. For your convenience, we’ll send you an email with a tracking number that you can use for reference. For further questions, feel free to email us at customerservice@fayettechill.com.

WHAT IF I NEED TO CHANGE MY ORDER?

We’ll be happy to help! Please email customerservice@fayettechill.com as soon as possible, OR send us a message through our live customer service chat system on our website.

WHAT'S YOUR RETURN & EXCHANGE POLICY?

Our returns and exchanges are free and easy. We gladly accept returns or exchanges as long as they are in original condition (unworn, unwashed and with tags) within 30 days of purchase. If bought online, simply send your package back with the return label and fill out the provided return slip. If bought at our Basecamp location, please bring in the item(s) to the store with proof of purchase, OR mail your order to the address below, making sure to indicate what we can do for you:

Customer Service Return/Exchanges
1725 S Smokehouse Trail
Fayetteville, AR 72701

For further questions, feel free to email customerservice@fayettechill.com.

WHAT SIZE AM I?

Our clothes fit true to size. To find out how an item fits, consult the product’s “Sizing” tab, OR review the “Details” section on all of our product pages. If you need additional help, email us at customerservice@fayettechill.com, OR send us a message through our live customer service chat system on our website.

ARE THERE ANY STORES THAT CARRY YOUR PRODUCT SO THAT I CAN TRY THEM ON?

Yes. Find a retailer near you through our “Retailers” link. https://www.fayettechill.com/pages/retailers.

WHAT IS THE OZARK MOUNTAIN FAMILY (OMF) GUARANTEE?

When you join our family we take care of you. Our products are backed with a lifetime guarantee. If a product does not meet expected standards or has manufacturing defects, we will send you a new one.

CAN I RETURN AN ITEM FROM A RETAILER?

Please go to the original retailer that you purchased your item(s) from and have them contact our Director of Sales, Grant Holden.

HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED?

After we receive your returned order, it usually takes 24-48 hours to get your return processed.

HOW DO I RETURN A GIFT?

Please provide us with a gift receipt, the name of the person that bought your gift for you, or their order number.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Depending on the time of the year, most orders arrive within 3-7 business days! Please allow a few more days for orders around the holidays. If you do not receive your order in a timely manner, feel free to email us at customerservice@fayettechill.com for any questions or concerns you may have.

WHAT IS YOUR SHIPPING POLICY?

For U.S. orders, we offer free ground shipping on all orders over $75. For orders less than $75, we have a Standard Ground shipping (3-7 business days) cost of $4.95, or Priority shipping (2-3 business days) cost of $15. 

DO YOU SHIP INTERNATIONALLY?

Yes, we do. All international orders have a standard shipping cost of $15.

HOW DO I TRACK MY ORDER?

Once you place your order, you will receive a confirmation email within 48 hours with tracking information and order details. If you do not receive this email or have any questions, feel free to email customerservice@fayettechill.com.

HOW DO I GET MY ITEM REPAIRED?

As a part of our Ozark Mountain Family (OMF) Guarantee, we offer free repairs with items that don’t hold up to our normal wear and tear standards. Please reach out to customerservice@fayettechill.com for further instruction if you’d like an item repaired.

HOW LONG WILL IT TAKE FOR MY ITEM TO BE REPAIRED?

Depending on the repair, most items only take a week.   

DO I HAVE TO PAY FOR SHIPPING FOR MY REPAIR?

Yes, please send your order to the following address:

Customer Service-Repairs:
1725 S Smokehouse Trail
Fayetteville, AR 72701

WHAT IS IN-STORE PICKUP?

When you shop with us online we offer the option of picking your order up at our Basecamp store in Fayetteville instead of shipping it to your home. In-store pick ups are perfect for our Northwest Arkansas locals. However, if you don’t have a local address but will be in town and want to pick it up, please use the following address:

205 W Dickson St
Fayetteville, AR 72701


And click the “In-store Pick Up” option.

HOW DO I KNOW WHEN MY ORDER IS READY TO BE PICKED UP IN-STORE?

Once you place your order you will receive a confirmation email that your order has been processed. Following that, you will receive a second confirmation email from our Basecamp team letting you know that your order is ready to be picked up at the store!

HOW LONG WILL ORDERS BE HELD IN THE STORE?

In-store pick up orders will be held at our store for 60 days. After 30 days you will receive a reminder email to pick up your order. After 60 days, your order will go back into inventory.

HOW DO I UNSUBSCRIBE OR CHANGE MY EMAIL PREFERENCES?

Please scroll to the bottom of your email and follow the “Unsubscribe” portion.

CAN YOU SEND ME FREE STICKERS?

We would be happy to send you a couple of free stickers! All you need to do is send a pre-addressed/stamped envelope to the following address:

Fayettechill Attn: Sticker Request
1725 S. Smokehouse Trail
Fayetteville, AR 72701