CAN I MAKE CHANGES TO MY ORDER?
Unfortunately once your order is placed we are unable to make any changes. Please reach out to email@example.com and they will assist you with return/exchange of your order.
Domestic orders typically take up to five business days to process. Please anticipate longer processing times around holidays and sales. For your convenience, we’ll send you an email with a tracking number that you can use for reference. For further questions, feel free to email us at firstname.lastname@example.org.
DO YOU CHARGE SALES TAX?
Tax is applied to orders in the states of Arkansas and Tennessee.
WHAT IS YOUR SHIPPING POLICY?
For U.S. orders, we offer free ground shipping on all orders over $150. For orders less than $150, we have a Standard Ground shipping (3-7 business days) cost of $8.25, or Priority shipping (2-3 business days) cost of $12.95. Unfortunately orders containing sunshade hats do not qualify for free shipping.
DO YOU SHIP INTERNATIONALLY?
Yes, we do. Orders going to Canada have a standard shipping cost of $25. All other international orders have a standard shipping cost of $40. Fayettechill is not liable for any taxes/duties/fees imposed within the recipient's country.
HOW DO I TRACK MY ORDER?
Once you place your order, you will receive a confirmation email within 48 hours with tracking information and order details. If you do not receive this email or have any questions, feel free to email email@example.com.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Depending on the time of the year, most orders arrive within 5-10 business days! Please allow a few more days for orders around the holidays and our Semi-annual Sale. If you do not receive your order in a timely manner, feel free to email us at firstname.lastname@example.org for any questions or concerns you may have.
WHAT IS ROUTE SHIPPING INSURANCE?
Route Shipping Insurance insures your package should it get lost, stolen, or damaged in transit to you. Route makes it easy to file a claim and we are happy to assist you through the process. Should you opt out of Route, we are unable to replace lost, stolen, or damaged in transit items. Route is nonrefundable.
Returns & Exchanges
WHAT'S YOUR RETURN & EXCHANGE POLICY?
We gladly accept returns or exchanges on full priced items as long as they are in original condition (unworn, unwashed and with tags) within 30 days of purchase. Simply visit our returns.fayettechill.com. All sale items are final. Every return or exchange must have a proof of purchase with an order number. We do not offer free returns on international orders or on sunshade hats (Lajitas, Hoff, and Boquillas).
During the holiday shopping season our return policy is extended beyond 30 days to accommodate for gift giving. Purchases made from November 25 - December 25 can be returned within 45 days.
For further questions, feel free to email email@example.com.
CAN I RETURN OR EXCHANGE SALE / FINAL SALE PRODUCTS?
Products that are listed as Sale / Final Sale online or were purchased during our semi-annual sales, are not eligible for returns or exchanges. This includes returns for store credit and exchanges of any kind, be it size, color or style. There are no exceptions.
HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED?
After we receive your returned order, it usually takes 24-48 hours to get your return processed.
HOW DO I RETURN A GIFT?
Please provide us with a gift receipt, the name of the person that bought your gift for you, or their order number.
RetailersARE THERE ANY STORES THAT CARRY YOUR PRODUCT SO THAT I CAN TRY THEM ON?
Yes. Find a retailer near you through our “Retailers” link. https://www.fayettechill.com/pages/retailers.CAN I RETURN AN ITEM FROM A RETAILER?
Please go to the original retailer that you purchased your item(s) from to make your return.
Please scroll to the bottom of your email and follow the “Unsubscribe” portion.
DO YOU OFFER GROUP OR BULK ORDER DISCOUNTS?
The short answer, yes we do. Please reach out to firstname.lastname@example.org to inquiry more.
WHAT SIZE AM I?
Our clothes fit true to size. To find out how an item fits, consult the product’s "Size Guide" in the “Details” section on all of our product pages. If you need additional help, email us at email@example.com, OR send us a message through our live customer service chat system on our website.