When you join our family we take care of you. Our products are backed with a quality guarantee. If a product does not meet expected standards or has manufacturing defects, please let us know and we will make it right. Please provide your proof of purchase and a picture of your product to firstname.lastname@example.org to submit your claim. The OMF Guarantee is not valid without proof of purchase. Items bought at our outlet or semi-annual sale will not be included in this warranty.
Ozark Mountain Family Guarantee Will Be Honored If:
- Product was damaged upon arrival, i.e manufacturing defects
- Product is not up to expected normal wear and tear standards (example: design faded quickly, holes forming in armpits, product defective after one wash, buttons falling off, zipper broke off)
We will NOT honor OMFG If:
- If item was bought from sample or damaged bin
- If item was damaged through an accident by customer (example: dog chewed up hat, stains on shirt, shirt caught on pole and was ripped)
**The Fine Print**
- We must have proof of purchase from customer, product registration, and/or order can be found in Fayettechill system
- Product must be from Fall/Winter 2018 line or later
- Must be a full price item whether it was purchased from Fayettechill or a retailer
The Next Steps: Contact email@example.com to begin this process. We will first try to repair your product before replacing it.
Based in Austin, Texas. Some of the tags that describe Will - Squiggles, Humor, Pattern, Wacky, Pee Wee’s Playhouse, Dad Jokes, NPR, Wiggly. I think with these you can get a feel of how Will makes design fun and that always resonates with our brand. It’s not always about climbing the highest peaks or catching the biggest fish, but more of the process and the fun of what being outside does for the human psyche.